Refund policy

At Formwise.club, we believe clothing is more than a daily necessity — it is a reflection of individuality, comfort, confidence, and personal style. Our mission is to provide customers with thoughtfully selected women’s apparel that combines practicality, elegance, and everyday wearability.

We understand that purchasing clothing online sometimes involves challenges such as choosing the right size, fit, color, or style. This Return and Refund Policy explains how customers may request returns, exchanges, replacements, and refunds for purchases made through:

Website: https://www.formwise.club/

This policy is designed to provide a transparent and convenient shopping experience while maintaining fair standards for both customers and our business.

Business Information

THE GATHERING INN
4020 Sierra College Blvd
Rocklin, CA 95677
United States

Contact Person: TRAVIS DARNEIL SMITH
Email: [email protected]

California requires retailers with limited return policies to clearly disclose those policies to customers. This policy is provided to ensure customers understand return conditions before completing purchases.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, items must meet the following conditions:

  • The item must be unworn and unused;
  • The clothing must be in its original condition;
  • Original tags must remain attached when applicable;
  • The item must not have stains, odors, washing marks, alterations, or damage;
  • All original packaging, accessories, and included materials must be returned;
  • Proof of purchase must be provided.

For hygiene and resale reasons, certain products may not be eligible for return if they have been worn, washed, altered, or damaged after delivery.

2. Clothing Return Requirements

Because Formwise.club specializes in women’s apparel, customers are encouraged to carefully review:

  • Product descriptions;
  • Size charts;
  • Material information;
  • Color details;
  • Care instructions;

before placing an order.

Returns may be refused for items showing:

  • Makeup marks;
  • Perfume or fragrance odors;
  • Pet hair;
  • Washing or drying damage;
  • Stretching caused by wear;
  • Missing labels;
  • Signs of use.

We want every customer to receive clothing that feels fresh, clean, and ready to enjoy.

3. Damaged or Incorrect Items

If you receive an item that is:

  • Damaged;
  • Defective;
  • Incorrectly shipped;
  • Missing from your order;
  • Different from the description provided;

please contact us promptly.

Please provide:

  • Order number;
  • Customer name;
  • Description of the issue;
  • Clear photographs of the item;
  • Packaging photos when applicable.

After reviewing the information, we may provide:

  • Replacement merchandise;
  • Refund;
  • Store credit;
  • Another appropriate resolution.

4. Size and Fit Issues

We understand that clothing fit may vary depending on body shape, personal preference, and garment style.

Customers should review sizing information before ordering.

If a size issue occurs, customers may request a return if the item meets all return requirements.

Return shipping costs for size preference returns may be the responsibility of the customer.

5. Exchanges

If customers wish to exchange an item for:

  • Another size;
  • Another color;
  • Another available style;

they should contact customer service first.

Exchange availability depends on:

  • Inventory levels;
  • Product availability;
  • Return eligibility.

6. Return Process

Customers must contact Formwise.club before returning merchandise.

Return requests should be sent to:

Email: [email protected]

Please include:

  • Order number;
  • Product information;
  • Reason for return;
  • Supporting photographs if needed.

Customers should wait for return instructions before shipping products.

7. Return Address

Approved returns should be sent to:

THE GATHERING INN
4020 Sierra College Blvd
Rocklin, CA 95677
United States

8. Refund Processing

After returned merchandise is received and inspected, approved refunds will be processed.

Refunds will generally be issued through the original payment method.

Processing time may depend on:

  • Payment providers;
  • Banking institutions;
  • Credit card processing schedules.

9. Shipping Fees and Refunds

Original shipping charges are generally non-refundable unless:

  • The wrong item was shipped;
  • The item arrived defective;
  • The return resulted from an error by Formwise.club.

10. Order Cancellation

Customers may request cancellation as soon as possible after placing an order.

Cancellation cannot always be guaranteed once:

  • Payment has been processed;
  • Order preparation begins;
  • Shipment has been arranged.

If cancellation is unavailable, customers may use the return process after receiving the order.

11. Policy Updates

Formwise.club reserves the right to update this Return and Refund Policy when necessary due to:

  • Business changes;
  • Product updates;
  • Legal requirements;
  • Customer service improvements.

The latest version published on the Website will apply.